1. Introduction

Avani Physio Care ("we", "our", "us") values your privacy. This Privacy Policy details how we collect, store, safeguard, and use your personal and medical information during your home visit physiotherapy sessions across Thane, Mulund, and Powai.

2. Information We Collect

To provide professional at-home medical rehabilitation, we collect the following types of information:

Contact Information: Name, address, phone number, and email.
Medical Records: Clinical history, diagnosis, prescriptions, referral letters, and rehabilitation progress reports.
Technical Information: IP address, browser type, and booking history when you interact with our website.

3. How We Use Your Data

Your data is collected and processed strictly to:

Plan, schedule, and deliver personalized clinical physical therapy assessments and treatments.
Coordinate with your referring physicians or orthopedic specialists where medically necessary.
Send booking reminders, receipts, and clinical updates regarding your sessions.

4. Medical Confidentiality & Security

All patient medical details are kept strictly confidential under professional healthcare guidelines. We employ industry-standard encryption protocols and secure storage systems to protect your clinical information from unauthorized access, loss, or disclosure.

5. Sharing Your Information

We do not sell, rent, or trade your personal or medical data with third parties. Your details are only shared under specific situations:

With your explicit clinical consent (e.g., sharing a recovery report with your family or referring physician).
If required by Indian healthcare laws or judicial mandates.

6. Your Rights

You have the right to request access to your clinical records, request corrections to incorrect data, or request the secure deletion of your contact data (subject to medical record retention laws).

7. Contact Us

If you have any questions about this Privacy Policy or how we manage your information, please contact us:

Avani Physio Care
Email: hello@avaniphysiocare.in